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Report a problem

Tell the AOSplane team what went wrong, with screenshots and logs
View as Markdown

Something broken, slow or confusing? Send a report from the dashboard, the desktop app or the mobile app. A person on the AOSplane team reads every report.

Send a report

1

Open the form

Click your name at the bottom of the sidebar and choose Report a problem.

2

Say what it's about

Under What is it about?, pick Something is broken, Something is slow or stuck, An agent session went wrong, Sign-in, my account or billing or Something else.

3

Describe it

Under What happened?, say what you were doing, what you expected and what happened instead.

4

Add screenshots

Optional. Choose Add screenshots, or paste or drop images into the form.

5

Send it

Leave Include logs and diagnostics on, tick You may contact me about this report if you’d like a reply, and choose Send report.

Report a problem dialog with What is it about?, What happened?, Screenshots, Include logs and diagnostics, You may contact me about this report, and Send report
The Report a problem form in the dashboard

After sending, you get a reference. Choose Copy and quote it if you contact support.

Report a specific session

If one session went wrong, report it from the session itself so the team can find it.

1

Open the session's menu

In the session, choose Session actions (⋯) at the top right. On the mobile app, open the session’s menu.

2

Report it

Choose Report session… (Report session on mobile). The form names the session and starts on An agent session went wrong.

3

Send it

Describe what went wrong and choose Send report.

Session actions menu open in a session, with Report session at the bottom
Report session in a session's menu

Good to know

  • Include logs and diagnostics sends your recent steps, console messages and errors. It never sends your prompts, messages or code.
  • A session report carries the session’s ids, not its title.
  • Up to 5 screenshots per report (PNG, JPEG or WebP in the dashboard and desktop app). Large images are scaled down before they’re sent.
  • Descriptions can be up to 5,000 characters.
  • If sending fails, what you wrote stays in the form. If you send several reports in a short time, wait a little and try again.
  • You need to be signed in to send a report.