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# Report a problem

Something broken, slow or confusing? Send a report from the dashboard, the desktop app or the mobile app. A person on the AOSplane team reads every report.

## Send a report

#### Dashboard

#### Open the form

Click your name at the bottom of the sidebar and choose **Report a problem**.

#### Say what it's about

Under **What is it about?**, pick **Something is broken**, **Something is slow or stuck**, **An agent session went wrong**, **Sign-in, my account or billing** or **Something else**.

#### Describe it

Under **What happened?**, say what you were doing, what you expected and what happened instead.

#### Add screenshots

Optional. Choose **Add screenshots**, or paste or drop images into the form.

#### Send it

Leave **Include logs and diagnostics** on, tick **You may contact me about this report** if you'd like a reply, and choose **Send report**.

#### Desktop app

#### Open the form

Choose **Help › Report a Problem…** in the menu bar, or click your name at the bottom of the sidebar and choose **Report a problem**.

#### Fill it in

The form is the same as the dashboard's: what it's about, what happened, and optional screenshots.

#### Send it

Leave **Include logs and diagnostics** on to attach the app's own log as well, and choose **Send report**.

#### Mobile app

#### Open the form

Open the **Settings** tab and tap **Report a problem**.

#### Fill it in

Pick a **Category**, describe **What happened?**, and tap **Add screenshot** to attach images from your photo library.

#### Send it

Leave **Include logs and diagnostics** on, turn on **You may contact me** if you'd like a reply, and tap **Send report**.

![Report a problem dialog with What is it about?, What happened?, Screenshots, Include logs and diagnostics, You may contact me about this report, and Send report](/_fern-files/_img/eb40e4567f8c581a76f9a18843f41dfaa61c7785446281030eef83f0ea432ae6.webp)

After sending, you get a reference. Choose **Copy** and quote it if you contact support.

## Report a specific session

If one session went wrong, report it from the session itself so the team can find it.

#### Open the session's menu

In the session, choose **Session actions** (**⋯**) at the top right. On the mobile app, open the session's menu.

#### Report it

Choose **Report session…** (**Report session** on mobile). The form names the session and starts on **An agent session went wrong**.

#### Send it

Describe what went wrong and choose **Send report**.

![Session actions menu open in a session, with Report session at the bottom](/_fern-files/_img/0ca176a61b50db26d10ed951ea9560abe417ed40be6e1ce055395a27b14e43a3.webp)

## Good to know

* **Include logs and diagnostics** sends your recent steps, console messages and errors. It never sends your prompts, messages or code.
* A session report carries the session's ids, not its title.
* Up to 5 screenshots per report (PNG, JPEG or WebP in the dashboard and desktop app). Large images are scaled down before they're sent.
* Descriptions can be up to 5,000 characters.
* If sending fails, what you wrote stays in the form. If you send several reports in a short time, wait a little and try again.
* You need to be signed in to send a report.